Every now and then, a piece of mail arrives that reminds us exactly why we do what we do. This week, our Pearl District, Downtown Self Storage manager, Jesse Serrano, received a handwritten letter from a longtime customer, Cliff B., and it meant so much to the whole team that we wanted to share it.
Cliff wrote to thank us for something that goes beyond simply renting a storage unit. He noticed the things we work hard at every day but don’t always talk about: welcoming and well-informed staff, clean surroundings, well-kept restrooms, and good lighting. As he put it, we “extend this standard beyond the business’s core function, to include other human needs.”
He also spoke to the heart of what a storage facility is really about: trust. In his words: “Your unwavering consistency to the highest standards of doing business lets your customers know that their possessions are safe and sound under your company’s care.”
And then came the line that stopped us in our tracks:
“Downtown Self Storage, under your management, is the best-run company I have ever done business with in my entire life.”
Thank you, Cliff. Letters like yours are the highest compliment we can receive, and they belong to our entire team: everyone who shows up to keep this place clean, safe, welcoming, and well-run. We’re honored to have you as a customer, and we’ll keep working to earn that kind of trust every single day.
Limited-Time Storage Deal in Portland’s Pearl District
Right now, Downtown Self Storage is offering 3 months, 2 locations, and 1 unbeatable deal on select storage units. Whether you’re a student, a growing business, a nonprofit, or in the middle of a remodel, this is the perfect time to get the extra space you need at a price you’ll love.
Units are available in all sizes at both our Davis Street and Johnson Street locations. Contact us today to reserve yours before this limited-time offer ends.
Check Out Our Other Blogs
A Crash Course in Storage Sizes
Packing Supplies, Boxes & Moving Materials
Getting ready to organize your Pearl District apartment or office? We carry sturdy boxes, packing tape, and all the moving supplies you need to make the process easy. Pick everything up in one stop when you come to set up your unit.
Need a Truck? We’re a Certified U-Haul Rental Site
Both our Davis Street and Johnson Street locations are certified U-Haul rental sites. Move and store in one convenient stop: right in downtown Portland. Not sure how to pack your truck? Check out our U-Haul Packing Guide for expert tips.
Proudly serving the Pearl District since 1981. Locally owned and operated.
Visit Us at Either Portland Location
Downtown Self Storage — Davis Street
1305 NW Davis Street, Portland, OR 97209
503-223-2833
Downtown Self Storage — Johnson Street
1304 NW Johnson Street, Portland, OR 97209
503-214-2916