As a valued customer, your safety and wellbeing are our top priority. With continued and evolving news around coronavirus (COVID-19), we wanted to personally share the steps our company is taking to protect its customers and employees.
We’ve always taken seriously the cleanliness of our facilities and units. We know this is more important than ever and in alignment with guidance from health authorities we are implementing additional measures to clean and disinfect our sites. We have taken increased preventative measures to our health and hygiene protocols:
Our stores are cleaned daily. We recently increased the frequency of cleaning throughout the day to focus on sanitizing all surfaces that are commonly touched frequently throughout the day, such as: counters, common doors, restroom fixtures, carts, keypads, etc. Please note customers are responsible for sanitizing their own storage doors and latches.
While proper hygiene has always been important, we are reinforcing frequent and thorough hand-washing continuously throughout the day among our team and our team members are not to share the office so we can maximize the effectiveness of our efforts. Employee wellbeing is also a top priority. All team members have been briefed on preventative actions as circulated by the CDC and are utilizing best practices for maintaining a healthy and safe work environment. Any employee showing any signs of illness is instructed to stay home.
Our facilities remain open for business and we look forward to continuing to serve you during this time. However, we would like to help minimize the risk of community spread by reminding you that if you don't need to access your storage unit, we are encouraging our customers to take advantage of our online features and over the phone. You can complete much of your account management without stopping by our facility:
You can rent a storage unit by calling our store!
Pay your bill online at www.downtownselfstorage.com
You can also pay your account over the phone by calling your facility manager and if you have any questions just call or email us!
Today and always, we are committed to helping you with all of your storage needs. Thank you again for your continued business!
The team at Downtown Self Storage